RETURN & SHIPPING POLICY

PB 91 BARBER SHOP
Effective Date: January 1, 2026

This Return & Shipping Policy applies to all product purchases made from PB 91 BARBER SHOP (“we,” “our,” or “the Salon”).

1. Business Information

Owner/Operator: Preet Brar
Business Address: 9 Elderberry St, Caledon, Ontario, L7C 4N8, Canada
Email: support@pb91barbershop.com
Phone: +1 226 790 3834

SHIPPING POLICY

2. Shipping Carriers

We ship retail products through reliable courier services, including:

  • Canada Post
  • UPS

The carrier is selected based on destination, service availability, and delivery efficiency.

3. Order Processing Time

  • Orders are processed within 7 business days (excluding weekends and Ontario public holidays).
  • Processing time includes order verification, packaging, and dispatch.
  • Customers will receive shipping confirmation once the order has been shipped.

4. Estimated Delivery Time

🇨🇦 Canada

  • Estimated delivery time: Up to 15 business days after shipment.
  • Delivery timelines may vary depending on location and courier delays.

🇺🇸 United States of America

  • Estimated delivery time: 15–20 business days after shipment.
  • Delivery times may vary due to customs processing, border clearance, or courier delays.

Delivery timeframes are estimates only and are not guaranteed. PB 91 BARBER SHOP is not responsible for delays caused by courier services, customs authorities, weather conditions, or other events beyond our control.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight
  • Courier rates

Shipping fees are non-refundable once the order has been shipped.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • PB 91 BARBER SHOP is not responsible for packages lost due to incorrect addresses provided by the customer.
  • Additional shipping charges may apply for re-delivery.

RETURN POLICY

7. Eligibility for Returns

Retail products may be returned only if:

  • The product is unused
  • The product is unopened
  • The product is in original packaging
  • Return request is made within 7 days of delivery
  • Original proof of purchase is provided

8. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened products
  • Used products
  • Personal care items that have been unsealed
  • Final sale or clearance items

9. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos and order details

We will review the claim and, if approved, offer a replacement or refund in accordance with applicable Canadian consumer protection laws.

10. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.

11. Refund Processing

  • Approved refunds will be processed to the original method of payment.
  • Refund processing may take 5–10 business days directly which payment method you choice from website.

12. Governing Law

This Return & Shipping Policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada.